New personalized videos

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Birthday favorites

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How it works

  • 1. Choose a character

    Explore the collection and pick the character and occasion they’ll love most.

  • 2. Add their details

    Tell us their name, age, pronunciation and personal message. Add a photo when the product supports it.

  • 3. We create the magic

    Our team carefully personalizes and checks the video before it is delivered to your email.

  • 4. Enjoy the reaction

    Play the video on their special day, save it forever and watch that unforgettable smile.
Choose a character

Why families choose PlusCup

  • 600+ Trustpilot reviews

    Hundreds of families have shared their experiences and the joyful reactions these videos created.

  • Truly personal

    Every order is built around the details you provide, making the final video feel created just for them.

  • Carefully checked

    We review the personalization details before delivery so the finished surprise is ready for their big moment.

  • Easy digital delivery

    No shipping and no waiting for a parcel. Your finished video is sent directly to your email.

Made for more than birthdays

Celebrate a thank-you, a brave recovery, a new sibling, a school achievement, a holiday, a party invitation or simply remind them how loved they are. Your message makes every video unique.

Create their surprise

The PlusCup promise

  • Made with love

    Your message matters. We treat every order as part of a real family celebration.

  • Secure checkout

    Order confidently through Shopify’s secure checkout and receive confirmation by email.

  • Here when you need us

    If you have a question about personalization or delivery, our support team is ready to help.

    Contact us 

Everything you need to know

Frequently asked questions

What is a personalized character video?

It is a custom digital video made using the details you submit, such as the recipient’s name, age, photo and personal message. Available personalization varies by product.

How do I personalize my video?

Choose a product and complete the personalization fields on its page. Please double-check spelling, age and pronunciation before adding it to your cart.

How will I receive my video?

Your finished video is delivered digitally to the email address used for your order. Check your spam or promotions folder if you do not see it.

How long does delivery take?

Standard delivery timing is shown on the product page. If a priority 24-hour option is available, you can select it before adding the product to your cart.

Can I add a photo and personal message?

Yes, when those options are offered on the selected product. The product page clearly shows every available personalization field.

Can I watch the video on different devices?

The delivered digital video can be downloaded and played on compatible phones, tablets, computers and televisions.

What if I notice a mistake in my order?

Contact us as soon as possible with your order number. If production has not started, we will do our best to update the details.

Can I order for a different occasion?

Yes. Along with birthdays, we offer videos for school milestones, holidays, invitations, thank-you messages and other special moments.

Ready to create their unforgettable moment?

Choose their favorite character, add the details that make them special, and let us create the surprise.

Start creating